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Augmented Reality/Virtual Reality

Augmented reality (AR) is not a new technology, but it is relatively new to personal devices making it more accessible. While virtual reality (VR) immerses the user in a space, essentially replacing everything the users sees in the physical world, AR improves, enhances or expands the world around the user by inserting virtual objects into the user’s real-world environment.

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  • Field Services – empowering a mobile workforce. Enable field workers to access real-time remote help from experts, vendors, and manuals.  AR allows the expert to superimpose instructions/diagrams directly into the engineer’s field of view.  AR improves safety, reduces confusion, and supports the engineer across different technologies and infrastructure. 

  • Repair & maintenance – AR owner/user manuals. Provide step-by-step maintenance instructions or problem diagnosis and repairs with AR overlays, how-to-videos and informational guides. Reducing downtime and associated costs and improving customer satisfaction.

  • Training & education – provide an immersive, multisensory experience resulting in a greater depth of training and quicker mastery.

  • Retail – virtual shopping experience, enabling customers to customise a product or try an item in-situ before buying, thereby improving customer satisfaction and reducing returns. 

  • Design & modelling – visualise product mock-ups at scale, side-by-side comparison of old and new products. Aid early-stage product development giving a precise view of product form and function.

Interest in AR is growing as organisations expand its roles in workforce enablement, customer experience, and interaction changing the way businesses operate. Helping you on your journey.

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