Our Approach
Engagements follow a structured end-to-end approach with key decision/review points to embed agreed outcomes within your business. Our phased approach supports agile, waterfall and hybrid delivery models.
Phase 1 – Mobilise – discovery & planning
The initial phase establishes the scope, project team, stakeholder analysis and management, high-level plan, business case, resources (financial & people) and governance.
Phase 2 – Insight – current state
Establishing the current operational model, processes and understanding of its performance, value-add and customer expectations.
Phase 3 - Ideation - innovate for the future
Learn fast and learn often. Multiple stakeholder groups engaging in the generation of service/product future options with or without the constraints of the past.
Phase 4 - Design – future state
Re-designing customer experience, business processes and operational capabilities on the approved recommendations from the Insight and Ideation phases.
Phase 5 - Deliver – initiative implementation
Planning and implementation of iterative transformation. Ideation feedback and ongoing monitoring. May incorporate a pilot phase before operational environment rollout.
Phase 6 - Sustain - control & reinforce
Ensuring that all delivered initiatives are sustainable, integrate seamlessly with the operational environment and, that there are the capability and culture of continuous improvement to adapt to the ever-changing future.